Pawland Privacy Statement

This Privacy Statement explains how Pawland, and its affiliates (“Pawland,” “we,” or “us”) collects and uses your personal information to provide our services to you. This Privacy Statement applies to personal information we collect when you use the Pawland Service or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to other privacy statements.

We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will provide you with notice through the Services or through other means, such as email. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the UAE laws. Capitalized terms used but not defined in this Privacy Statement have the meanings given to them in the Terms of Service.

 

 

Table of Contents

 

How Do We Collect and Use Your Information?

The information we collect varies based on how you interact with us, which Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, and information collected via third-party data sources.

When you are asked to provide information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.

The table below sets forth how we may collect and use your personal information.

 

Category Of Personal Data

Processing Purpose

Information You Provide to Us

We collect information you provide directly to us, as follows:

Account Information

includes personal information we collect when you create an account, create or edit your profile, or list your Pet Care Services through the Pawland Service. Account information includes your name, email address, postal address, phone number, date of birth, pet information, availability, and any other account-related information you choose to provide.

We use this information to

  • create and register your account on the Pawland Service;
  • provide, maintain and improve our Services;
  • enable communications between you and other users of the Services;
  • send you technical notices, updates, security alerts and support and administrative messages;
  • present you with content that is relevant to you;
  • communicate with you about products, services, offers, promotions, rewards, and events offered by Pawland and others, and provide news and information we think will be of interest to you.

Communication Information

includes the content of any communications you send and receive through the Services, such as messages or reviews (including private reviews), communications you send and receive when you participate in any other interactive features of the Services, or your communications to or from Pawland (including the content of any recorded telephone calls).

We use this information to

  • provide, maintain and improve our Services;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorised activities and protect the rights and property of Pawland and others;
  • respond to your comments, questions and requests and provide customer service.

Content and Files

includes the profile photos, pet photos, stay photos, videos, documents, and other files you record or upload through the Services.

We use this information to

  • create and register your account on the Pawland Service;
  • provide, maintain and improve our Services;
  • enable communications between you and other users of the Services;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorised activities and protect the rights and property of Pawland and others.

Payment & Tax Information

includes payment information you provide to us, such as the amount and type of services purchased, the date and time of a transaction, and payment card information. (Payment card transactions are processed by our third-party payment processors.)

If you are a Service Provider, we and our third-party payment processors may also collect certain payment disbursement information to distribute your revenue from the Pet Care Services you provide via the Pawland Service.

If you are a Service Provider, we may also collect copies of your Emirates ID, Visa, Passport, Tenancy contract, driver’s licence if available.

We use this information to

  • facilitate and process transactions and send you related information, including booking and payment confirmations;
  • facilitate revenue distribution to Service Providers and for related accounting purposes;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorised activities and protect the rights and property of Pawland and others.

Identification Information

If you are a Service Provider, we may collect certain personal information from you for purposes of verifying your identity.

We use this information to

  • conduct Identity Verification or a Background Check prior to you listing your Pet Care Services on the Pawland Service;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorised activities and protect the rights and property of Pawland and others;
  • create a payment disbursement account with our third-party payment processor on your behalf.

Other Information

includes all other personal information you provide to us, such as when you submit a job application, participate in a promotion, complete a survey, communicate with us via third party social media sites, request customer support, provide us with contact information for a referral, or otherwise communicate with us.

We use this information to

  • respond to your comments, questions and requests and provide customer service;
  • communicate with you about products, services, offers, promotions, rewards, and events offered by Pawland and others, and provide news and information we think will be of interest to you;
  • facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
  • fulfil your referral requests;
  • carry out any other purpose described to you at the time the information is collected.

Information Collected Automatically When You Use the Services

When you access or use the Services, we may automatically collect information about you, as follows:

Usage Information

We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services, and information regarding your interactions with our sites and applications.

We use this information to

  • present the Services to you on your device;
  • select a language and region in which to present the Services to you;
  • provide, maintain and improve our Services;
  • send you technical notices, updates, security alerts and support and administrative messages;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorised activities and protect the rights and property of Pawland and others;
  • communicate with you about products, services, offers, promotions, rewards, and events offered by Pawland and others, and provide news and information we think will be of interest to you;
  • link or combine with information we get from other sources to help understand your needs and provide you with better service.

Device Information

We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, Pawland app/web version, mobile network information, and whether notification and location permissions are enabled.

Location Information

We may collect information about the location of your device each time you access or use certain features of our mobile applications or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.

Cookie Information

We use various technologies to operate our Services and collect information, including cookies and web beacons (collectively, “Cookies”). Most browsers are set to accept cookies. To learn more about how we use Cookies and how to manage your preferences, please read our Cookie Policy.

Inferences

We infer new information from other information we collect, including using automated means to generate information about your likely preferences or other characteristics. For example, we infer your city, state, and country location based on your IP address.

Information We Collect from Third Parties

We may collect information about you from third parties, as follows:

Social Media Information

If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

We use this information to

  • allow you to log in to the Pawland Service and to help create a public profile for you;
  • allow you to share certain content related to your use of the Services with your friends, followers or contacts on that social media site.

Other Third-Party Information

includes information we receive (sometimes for a fee) from other sources, including partners with whom we offer co-branded services or engage in joint marketing activities, agencies that conduct background check or identity verification services, and publicly available sources.

We may use this information on its own or in combination with information you provide to us directly to contact you, send you promotional materials, personalise our Service, pre populate online forms, and better understand the demographics of our users.

All Information Set Forth Above

All Information Set Forth Above

We use this information to

  • provide, maintain and improve our Services;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorised activities and protect the rights and property of Pawland and others;
  • defend ourselves from potential litigation or legal claims;
  • comply with any applicable legal obligations;
  • carry out any other purpose described to you at the time the information is collected.

 

How Do We Share Your Information?

We may share the personal information we collect with third parties as follows or as otherwise described in this Privacy Statement:

  • when you make or accept a booking;
  • when you sign up for and participate in the interactive areas of our Services, such as creating a user profile or writing a review (note that if you are a Service Provider, your profile is discoverable to anyone who searches the Site or enters your unique profile URL into their browser);
  • with vendors, consultants, business partners, and other service providers who need access to such information to carry out work on our behalf;
  • in response to a request for information if we believe disclosure is in accordance with, or required by, applicable law, regulation or legal process;
  • if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property or safety of Pawland, its employees, its users (including their pets), or the public;
  • in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company, to the extent permitted under applicable law;
  • between and among Pawland and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
  • on an aggregated and anonymized basis; and
  • with your consent or at your direction.

 

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

 

Advertising and Analytics Services Provided by Third Parties

We may allow others to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may use cookies, pixel tags, web beacons or other similar technologies to collect information about your use of our websites and third-party websites. To learn more about how these third parties use these technologies and how to manage your preferences, please read our Cookie Policy. Note that if you opt-out of third-party advertising cookies, you will still see online ads, but they will not be personalised.

 

Information Security

Pawland takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorised access, use, disclosure, alteration and destruction. Please be aware that no method of transmission over the Internet or through mobile applications is 100% safe. Therefore, although we use commercially reasonable means to protect your information, we cannot guarantee its absolute security.

 

Transfer and Location of Information

The information we collect may or may not be stored and processed in the UAE where we or our affiliates, subsidiaries, or service providers maintain facilities. The processing locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect information in the event of an outage or other problem. We take steps designed to ensure that the information we collect under this statement is processed according to the provisions of this statement and applicable law wherever the information is located.

 

Information Retention

We retain information for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.

 

Your Choices

Cookies

Refer to our Cookie Policy for information on how to manage your choices with cookies used on our website.

 

Contact Us

Privacy Concerns

If you have any questions, concerns, or complaints about this Privacy Statement, please contact us via the Whatsapp bot provided on our website.