Terms of Service

These Terms of Use set out the terms of Service under which individuals may use the website or mobile application and access the services offered by Pawland Domestic Pets Boarding. (“Pawland“). These Terms of Use comprise a legal agreement between Pawland and you, the person accessing and using the website or mobile application (“You” or “User“).

Pawland owns, operates and maintains the Pawland website at www.MyPawland.com, other subsidiary websites (collectively referred to as “Website“), and the Pawland mobile application (“App“), Website and App collectively referred to as the “Platform“. By downloading, accessing and/or using the Platform, you are deemed to have read Terms of Use and you agree to be bound by the Terms of Use which shall govern your access and use of the Platform and all applicable laws and regulations.




Description of Services

Pawland, through its platform, offers a range of services to match individuals and families with various service providers, including, but not limited to, pet-sitting, pet-boarding, pet-walking, pet-visits, pet-care, other pet-related activities and events, collectively referred to as (“Services“). Pawland Team will be posting information about the individuals and/or entities registered with Pawland to provide pet related service (“Service Providers“), on their platforms in order to facilitate matching with those Users who are seeking services (“Service Seekers“).

Pawland’s Services facilitate the matching of Service Seekers and Service Providers by providing search functions to allow Service Seekers to find the appropriate Service Provider based on their preferences and needs in addition to a manual matching of service providers to service seekers done by the Team of Experts at Pawland.

Pawland’s Service also involves providing a platform to facilitate the initial and ongoing communication between Service Seekers and Service Providers (“Messaging Platform“). Through the Messaging Platform, Users can engage with one another without disclosure of their e-mail or phone number. Pawland reserves the right to re-post a User’s Service Information on external third-party websites for the purposes of ensuring exposure of the User’s request and/or provision of Services. Any such re-posting on an external third-party websites will not include Personal Information (as defined below) of the Users.

Pawland is not a party to the relationship between the Service Seeker and Service Provider. Pawland shall not, in any way, be liable to a Service Seeker or Service Provider or any other third party, arising, either directly or indirectly from such employment or independent contractor agreement between the parties.

Pawland does not verify, review, evaluate, interview, screen or perform any background checks on any of its Users or the content posted by the User on the Platform. A specific set of Service Providers, however, will go through an onboarding process with the Pawland team as and when deemed necessary, irrespective of which, users assume all risks associated with dealing with other persons whom you come in contact with through the Services of Pawland’s Platform.

Please refer to the Website regularly for further information about the Services provided.


Application Use

Pawland grants you the right to use the App for your personal use.

You must comply with all applicable laws and third party terms of agreement when using the App (e.g. your wireless data service agreement, telecom authority regulations etc.). Your use of the App is at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the download or use of the App.

You acknowledge and agree that the App may not contain the same functionality available on the Website. We cannot guarantee continuous, uninterrupted or error-free operation of the App or that the App will perform at a certain speed, as this depends on a number of factors beyond our control. You agree that downloading, accessing and use of the App is made available to you on an “as is” and “as available” basis for use at your sole risk.


Eligibility Criteria

To be eligible to use the Services offered by Pawland, you represent and warrant as follows:

  1. That you are fifteen (15) years of age or older at the time of registering for an account on PawlandThe Website is not intended to use by persons under the age of fifteen (15). Entrants under eighteen (18) years of age (regarded as minors), affirm that you are fully able and competent to enter into the provisions set out under the Terms of Use and that you possess the permission of your parent or legal guardian who has read and agreed to these Terms of Use, and who is fully responsible for the conduct and activities of the minor, including any and all legal liability that he or she may incur.
  2. That If you are registering as a Service Provider; you are legally permitted to work in the jurisdiction where you are seeking employment; and
  3. Neither you nor any member of your household may have ever been the subject of a complaint, restraining order or any other legal action or criminal offence involving violence, assault or abuse of any nature, neglect, fraud, abandoning or any other offence that involves endangering the safety of others, safety of animals or birds, with any government agency in any jurisdiction.


User Accounts and Passwords

To access and use certain features of the Website, you will need to create a profile through the Website (“User Account“). As part of the process to create, register and maintain your User Account you must provide Pawland with certain current, complete, and accurate registration information, including your name, e-mail address, age, address, postal code, and phone number, and other data or information that has been requested by Pawland during the client account registration or renewal process (“Registration Data“).

If you are enrolling as a Service Provider who intends to utilize Pawland’s remunerable services, you are required to provide additional personal information including your Local Bank Account No. for Payouts, Valid Emirates ID Number, Valid Driver’s License (if applicable) and Passport Number along with a Valid Visa Page (in case of Expatriates).

The specific terms applicable to the Remunerable Services are provided in the section 12 of these Terms of Use.

In these Terms of Use, “Personal Information” means any information about an identifiable individual, such as your name, e-mail address, mailing addresses, gender, date of birth, any data about you that you elect to provide electronically through the Platform and any other information that identifies who you are. Registration Data and Personal Information will be used by Pawland solely in accordance with these Terms of Use and Company’s Privacy Policy (the “Privacy Policy”). In addition, if you are accessing Pawland’s Services through the App, you may be asked permission to access to your location through your mobile device. Access to and use of your location information is consistent with the terms of our Privacy Policy.

You agree that you will:

  1. maintain and update such Registration Data as necessary in order to keep such information current, complete, and accurate;
  2. maintain the confidentiality of any passwords or other account identifiers which you choose or that are assigned to you as a result of any registration or account creation with the Platform; and
  3. be responsible for all activities that occur under such password or account.

Further, you agree to immediately notify Pawland of any unauthorized use of your password or account in the event that the confidentiality of your password or your account is compromised.

You agree not to impersonate anyone else and not to maintain more than one account (or, if Pawland suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the Pawland Service Platform and are responsible for all activity under your account. You agree to notify us promptly of any unauthorized use of your account.

We reserve the right to monitor, screen, edit and/or remove your content on the Pawland Service Platform, nonetheless, we aren’t obligated to do so. Our enforcement of these Terms with respect to your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of your content, nor will we have any liability to you for any deletion, disclosure, loss or modification to your content. It is your sole responsibility to maintain backup copies of your Content.

You agree that your use of the Website and the Services is subject to the terms of our Privacy Policy, which is hereby incorporated by reference into, and forms an integral part of, the Terms of Use or by using the Platform, you expressly consent to the collection, storage, use and disclosure of your information, including your Personal Information, according to the Privacy Policy.

You represent and warrant to Pawland that you are at least 18 years of age or have the permission of a parent or legal guardian (if between the ages of 15 – 18), and that you have the full, unrestricted right and authority and have been fully authorized to provide to Pawland any and all Registration Data (including any Personal Information) for the purposes of these Terms of Use and that Pawland is authorized and permitted to use such data as and to the extent provided in these Terms of Service and the Privacy Policy.

Failure to comply with this paragraph may result in immediate termination of your account.


User Fees, Terms and Renewal

Pawland charges a fee for its services, however, creating a service-seeker or a service-provider account is absolutely FREE.

  1. Service Seekers : The fee payable by the Service Seekers is calculated based on the services used by them and as a user you hereby agree that any fees associated with the use of Pawland’s Services as a Service Seeker are considered final payments and are non-refundable.
  2. Service Providers : Service providers earn each time they complete a service as assigned by the Pawland team or the platform, as per the Pawland payment policies, paid out on a weekly basis.


Content and Use of Services

As a Service Seeker, Service Provider or any other User of the Services, you agree that the content of information and materials posted on the Website or App by You is accurate, current and complete. In addition, you represent and warrant as follows:

  1. You will use the Services provided by Pawland solely for yourself and are responsible for all activity and use of your account and may not assign or transfer your account to any other person.
  2. You have the right and authority to post all information you post about yourself or others.
  3. You will not provide inaccurate, misleading, defamatory or false information to Pawland or to any other User of the Website or App.
  4. You will not post any content (including, but not limited to, written material, text, photos, or graphical content) on the Website, or transmit to other users, that is defamatory, inaccurate, inappropriate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, defamatory, racially offensive, or illegal material, or any material that infringes or violates another party’s rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity), or advocate, promote or assist any unlawful act.
  5. Your use of the Website, App and Services provided by Pawland are in accordance with any and all applicable laws and regulations.

By accepting to this Terms and Conditions, you are consenting Pawland to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our privacy policy.


Use License

Pawland hereby grants you a limited, non-exclusive, personal, non-transferable, non-sub-licensable and revocable right and license to :-

  1. access the Platform for the purpose of receiving the Services in accordance with these Terms of Use and
  2. access, view and print any information and documentation made available on the Website or App, for your personal, non-commercial and informational use only to assist you in the access and use of the Website or App and the Services.

These Terms of Service does not grant you any other right or license, whether express or implied, by estoppel, or otherwise in or under any patent, trademark, copyright, or other intellectual property or proprietary right of Pawland or any third party.

Pawland may terminate this license at any time for any reason whatsoever.


Intellectual Property

The Platform and all intellectual property rights in the Platform are owned by Pawland.

Pawland reserves all intellectual property rights, including but not limited to, copyright, trade-marks, domain names, design rights, brand elements, database rights, patents, and all other intellectual property rights of any kind, whether registered or unregistered.



All brand elements, company name, website names, logos, registered and unregistered trade-marks displayed on the Platform or used in connection with the Services are the trade-marks of Pawland (or its suppliers, partner businesses or third party licensors).

Any use or misuse of any trade-marks or brand elements of Pawland or any other content appearing on the Platform or in connection with the Services except as provided in these Terms of Use or with the express written consent of Pawland is strictly prohibited.

Nothing contained on the Platform shall be construed as an express or implied grant of any license or right to use any trade-mark or brand element without prior written consent of Pawland.


Use Restrictions

In addition to complying with these Terms of Service, you agree to use the Platform and Services for lawful purposes only and in a manner consistent with all applicable local, national or international laws and regulations, including all privacy and personal information laws.

The Website and any Services shall not be used where, and to any extent, such use is prohibited by law.

Pawland encourages all Users to report any misconduct, misuse or unlawful activities of other Users, including, but not limited to activities on the Platform and in connection with the Services provided.

Please contact Pawland via the Whatsapp chat bot


Termination of Registration

Pawland reserves the right, in its sole discretion, to terminate your account or access to part or all of Pawland’s Website , App and/or Services in the event that Pawland determines you are not eligible to use the Services or have violated any of the provisions of the Terms of Use, or have misused the Website, App or Services in any way.


Limitation of Liability

You acknowledge that any use of or reliance on this website or the services is completely at your own risk. Under no circumstances shall Pawland be liable to you or to any other party, for any losses, costs or damages of any kind or nature whatsoever that are suffered or incurred in any connection with the use of (or the inability to use) the platform, services, or any Pawland content or third party content (regardless of the form of action or theory of liability, including for breach of contract, tort, negligence, equity, strict liability, by statute or otherwise and regardless of the occurrence of a fundamental breach or failure of essential purpose).

Pawland’s services facilitate the matching of service seekers and service providers by providing search functions to allow service seekers to find the appropriate service provider based on their preferences, needs, and location in addition to the manual guidance provided by the Pawland Team Members on case-to-case basis.


Pawland is not a party to the relationship between service seeker and service provider, and shall not, in any way, be liable to a service seeker or service provider or any other third party, arising, either directly or indirectly from such employment or independent contractor agreement between the parties.


In no event whatsoever shall any team member of pawland, its directors, officers, employees, shareholders, affiliates, agents and third-party contractors, suppliers and licensors (collectively the “company parties“) be liable for any special, exemplary, punitive, consequential, incidental or indirect damages of any kind or nature whatsoever that are suffered or incurred in any connection with the use of platform or the provision of the services (including in any connection with the transmission or downloading or storage of any data or submissions to or from the platform or the use of, or reliance on, any pawland content or other information or data contained on or provided through the platform, or services, or loss of or damage to files or data or any costs of recovering or reproducing any files or data or loss of use or lack of availability of services or any business interruption or loss of revenue or profit or any other economic loss whatsoever) however caused and regardless of the form or cause of action and whether or not foreseeable, even if the pawland parties or any of them has been informed in advance or ought reasonably to have known of the potential for such damages.



Pawland recommends that all users have adequate pet insurance in place to cover the costs of veterinary care in general. If required, Pawland Team, can assist in facilitating the same at no additional cost.



You agree to indemnify and hold Pawland, its partners, subsidiaries, affiliates and employees, harmless from any claim, demand, or damage, including reasonable legal fees, asserted by any 3rd Party due to or arising out of the User’s use of or conduct respecting the Services, and Platform.



Governing Law

The platform is administered by Pawland from a site that is located in Dubai, UAE. You acknowledge and agree that your use of the Platform and all of the communications, transmissions and transactions associated with the Website and/or App and the provision of the Services shall be deemed to have occurred within then United Arab Emirates.

You agree that these Terms of Service shall be exclusively governed by, construed and interpreted in accordance with the laws of Dubai and the federal laws of the UAE applicable therein. In the event of a dispute under these Terms of Service, such dispute shall be resolved in the Courts of Dubai (UAE).



It is the express will of Pawland that these Terms of Service and all related documents on the Platform are in English.



These Terms of Use are not assignable, transferable, or to be sub-licensed by you except with Pawland’s prior written consent. Pawland may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.


Modifications of Terms of Use

Pawland may revise these Terms of Service at any time without notice. By using the Platform, you are agreeing to be bound by the current version of the Terms of Service and Privacy Policy (last updated date listed at the top of the Terms of Service).

The content and material appearing on the Platform could include technical, typographical or photographic errors. Pawland does not warrant that any of the materials provided are accurate or current.


Links to External Websites

The links on the Platform to other websites or resources, including those operated by parties other than Pawland are provided for your convenience.

Pawland is not responsible for the availability of such websites or resources and does not endorse or accept responsibility for the content of such external websites or resources and has no responsibility for or control over the terms of service or privacy policy (if any) of the operators of the external websites or resources.

Your access and viewing of any third party websites or resources is conducted at your own risk.


Website, App and Services Provided “As Is”

You understand and agree that the platform, the services, any content and other information, data and materials available on the website, app or provided as part of the services are provided on an “as is” and “as available” basis.


Service Cancellation

If a service provider cancels a booking prior to or during the service period identified in the booking, we will either offer you a suitable alternative or refund the fees paid by the pet owner for pet care services not provided, as well as any service charge paid to Pawland. If you do not find a substitute and repeatedly cancel accepted bookings without justification, Pawland holds the discretion to terminate your account.

If a pet owner cancels a booking prior to or during the service period specified in a booking, Pawland will refund the fees minus any possible loss of potential revenue by the service provider as agreed by Pawland. Pawland shall also have the right to recover the service fee at its discretion and/or any transfer, banking, and payment fee’s lost on the transaction.

Any order cancelled during peak season such as EiD Holidays, Summer & Winter Holidays will carry a min of 50% cancellation fee. Any order cancelled during non-peak times will have a min of 20% cancellation fee. To avoid this, Pawland offers you to convert the entire amount as Credit & utilise it for future bookings.

Any order that is cancelled prior to 24 hours of the service commencement, is eligible for 50% refund. 

Any order that is either within 24 hours of service commencement or if the service has already commenced, is not eligible for any refund. 


Google Maps

Use of the Pawland services requires use of Google Maps features and content, which are subject to the current (1) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html (including the Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/); and (2) Google Privacy Policy at https://www.google.com/policies/privacy/ (collectively, the “Google Terms”). By using the Pawland services, you acknowledge and agree to the Google Terms as they apply to you (e.g., as an “End User”). Any unauthorized use of the Google Maps features, and content may result in your suspension or termination from the Pawland Service Platform.


Service Review

Within the three day post service-review period, If the review from service-seeker reveals poor management of the pet and poor conduct,  Pawland has the right to withhold payment until a full review is sent by the pet owner. the service provider shall not be paid their payment.

Pawland will then investigate into the matter and conclude on whether the payment should be processed or if the payment (minus any applicable costs and/or Pawland’s service fee) should be refunded to the pet owner at Pawland’s discretion. If a review, post service, is unfilled and no complaints are launched then the payment is automatically approved, and no payment will be withheld.

All fees, deductible amounts and other payments referenced on, or charged through, the Pawland’s Service are listed and payable in local currency (AED).



If you are a pet owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a booking, you will be charged for additional service time (pro rata for each partial late day) at the daily rate established in the booking. In addition, you agree to reimburse Pawland from, and agree that we may charge your credit card or other payment method for, any additional costs and expenses we or the service provider incur as a result of your failure to retrieve your pet at the end of the service period agreed in a booking.



Any term of these terms of service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these terms of service is not affected. Nothing in these terms will be construed as making either party the partner, joint venturer, agent, legal representative, employer, worker, or employee of the other. Neither party will have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that will be binding on the other, except as provided for herein or authorized in writing by the party to be bound.

The invalidity, illegality or unenforceability of any term or provision of these terms will in no way effect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these terms will be enforceable as so modified.

To the maximum extent possible under applicable local law, this agreement will be binding on and will insure to the benefit of the legal representatives, successors and assigns of the parties hereto.



•⁠ ⁠If the Service Seeker finds the pet injured or unwell after utilizing the pet sitting services, it has to be notified to the company within 48 hours of service completion. If the injury or illness is as a direct result of the pet sitter’s actions, an internal investigation will be conducted and statements of both service seeker and service provider will be taken into account in order to amicably resolve the issue. If its found that the injury or illness is a result of the pet sitter’s action, then the company will either refund or offer a compensation to the service seeker. The amount will be decided based on the gravity of the situation.

•⁠ ⁠If the Service Seeker reports any issue after 48 hours of service completion, then the company is not liable to provide any refund or compensation to the Service Seeker.


Contact Us

If you have any questions about the Terms of Service, or need to provide notice to, or communicate with, Pawland under the Term of Service, please contact us on +971-58-289-6883