Reservation Protection

In the rare instance a pet sitter needs to cancel at the last minute, we’ve got your back. Every booking made through Pawland includes reservation protection. Here’s what that means:

We’ll help make up the difference.

You’ll receive a full refund if your booking is cancelled by your pet sitter within seven days of the service start date (or within 7 days of the service start date for recognized holidays in the UAE).

We’ll also give you Pawland credit to put towards the cost of a replacement booking.

Has your sitter cancelled? Contact us via the chatbot or Whatsapp bot on our website. 

We would love to help you find a great replacement.

In addition to a full refund and Pawland credit, we ensure that your replacement booking is prioritized to quickly match you with an available and qualified pet sitter, minimizing any disruption to your plans.

Our team is committed to providing you with seamless support, ensuring that your pet’s care is taken care of without delay. We understand how important it is to have reliable pet sitting, especially during holidays or important events. Rest assured, we’re here to make the process as smooth and stress-free as possible for you and your furry friend.